Full Time Remote friendly

Solutions Engineer - AWS Customer Experience & AI

Phizenix Remote
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Role snapshot

Compensation $150,000
Location Remote Work from anywhere

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Job description

Role Overview

We're seeking multiple Solutions Engineers to join our team of innovators and thought leaders. In this role, you'll combine hands-on technical expertise with architectural vision to design and implement cutting-edge customer experience solutions using AWS services, with a particular focus on Amazon Connect and generative AI technologies.

Key Responsibilities

  • Design and architect comprehensive customer experience solutions leveraging AWS services, particularly Amazon Connect, with a focus on integrating generative AI capabilities to enhance customer interactions
  • Develop proof-of-concepts and prototypes to demonstrate innovative solutions to clients, showcasing the potential of combining cloud technologies with AI
  • Lead technical discovery sessions and workshops with clients to understand their unique business challenges and translate them into actionable technical solutions
  • Write and review code for critical components of client solutions, ensuring high standards of quality and scalability
  • Create detailed technical specifications and architecture documents that align with both client requirements and AWS best practices
  • Support continuous value delivery initiatives, including solution design, demonstrations, and implementation for signed customer engagements.

Required Skills & Experience

  • Deep expertise in AWS services, particularly Amazon Connect and related customer experience offerings
  • Hands-on experience implementing generative AI solutions in production environments
  • Strong software engineering background with practical coding experience
  • Proven consulting skills with the ability to communicate complex technical concepts to diverse audiences
  • Experience in customer experience (CX) technology implementations
  • Track record of successful solution delivery in highly regulated industries such as healthcare, finance, or government

Preferred Qualifications

  • AWS certifications (Solutions Architect, Machine Learning Specialty)
  • Experience with large-scale contact center migrations to cloud platforms
  • Background in implementing AI/ML solutions in customer service contexts
  • Knowledge of security and compliance requirements in regulated industries
  • Experience with agile development methodologies

What Sets You Apart

  • Ability to bridge the gap between business requirements and technical implementation
  • Strong consultative approach with excellent client-facing skills
  • Innovation mindset with a passion for exploring cutting-edge technologies
  • Experience in both architectural design and hands-on development
  • Understanding of contact center operations and customer experience best practices
Remote Pay Range
$140,000—$150,000 USD