Network Technical Support Engineer

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities • Provide post-sales telephone, e-mail, and onsite support to Keysight Network Test customers in the Americas. • Assist customers with operation and configuration of Keysight hardware and software, with an emphasis on Layer 2-3 products. • Accurately log, track, and maintain customer service requests. • Achieve customer satisfaction and support metric goals, SLAs. • Effectively work and communicate with worldwide support and the engineering teams. • Effectively be involved in delivering training for colleagues / sales teams. Qualifications Basic Qualifications: • BS or MS in Computer/Information Technology with focus on Internet/Networking/ Security • 5-8 years of related experience in Automation, Network testing. • Solid understanding of Layer2-3 and protocols like OSPF, BGP routing knowledge. Knowledge on IxNetwork tool is added advantage. • Excellent English communication skills (written and verbal) • Automation skills and programming experience (TCL, C, Python, REST, Robot, or other programming languages). Eager to learn new APIs • Unix/Linux CLI debugging / admin experience – permissions, file system, logging, networking. Nice To Have Qualifications • Network certification (CCNA, CCNP or equivalent) • Knowledge on IxNetwork or another protocol emulation tool • Experience with virtualization environment (deployment & troubleshooting VMs): VMWare, AWS, Azure, OpenStack, KVM. • Knowledge of clustering and containers (Docker, Kubernetes, Compose) • Experience with community tools like OpenIxia, OTGen CLI, snappi, gosnappi, sonic-mgmt, and others on GitHub • Understand Open Traffic Generator concept and API model • Hands-on experience on Design, develop, and maintain software solutions in Python programming and test automation using Robot Framework, with a strong understanding of automation infrastructure. Skilled in version control systems. Careers Privacy Statement***Keysight is an Equal Opportunity Employer.*** Most offers will be between the minimum and the midpoint of the Salary Range listed below. Texas pay range: MIN $97,040.00, MIDPOINT $129,380.00 - MAX $161,730.00 Note: For other locations, pay ranges will vary by region This role is eligible for our Keysight Results Bonus Program US Employees May Be Eligible For The Following Benefits • Medical, dental and vision • Health Savings Account • Health Care and Dependent Care Flexible Spending Accounts • Life, Accident, Disability insurance • Business Travel Accident and Business Travel Health • 401(k) Plan • Flexible Time Off, Paid Holidays • Paid Family Leave • Discounts, Perks • Tuition Reimbursement • Adoption Assistance • ESPP (Employee Stock Purchase Plan)